Sunshine CarePlus (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.
1. What Personal Information We Collect
We may collect personal information including, but not limited to:
Your name, email address, phone number, and postal address
Health and medical information relevant to the services you request
Emergency contact details
Payment or billing information
Any other information you choose to provide through our forms, emails, or phone calls
We will only collect sensitive information (such as health information) with your consent or when required by law.
2. How We Collect Personal Information
We collect personal information directly from you when you:
Contact us via our website, email, or phone
Complete forms or questionnaires
Engage our care services
Subscribe to our newsletters or updates
We may also collect information from third parties (such as healthcare providers or family members) when you have given consent for us to do so.
3. How We Use Your Personal Information
We use your personal information to:
Provide and manage our aged care and disability care services
Communicate with you regarding appointments, care plans, and enquiries
Process payments and manage accounts
Comply with legal obligations
Improve our services and website experience
We do not use your personal information for direct marketing without your consent.
4. Disclosure of Personal Information
We will not sell, rent, or trade your personal information. We may share your information with:
Our employees, contractors, and service providers involved in your care
Healthcare professionals, as part of your care plan
Legal or regulatory authorities, if required by law
All third parties are required to handle your personal information in accordance with this Privacy Policy and Australian privacy laws.
5. Storage and Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information is stored securely in electronic or physical form within Australia. Access is restricted to authorised personnel only.
6. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or outdated.
Requests should be made in writing to the contact details below. We will respond within a reasonable timeframe, in accordance with the Privacy Act.
7. Cookies and Website Analytics
Our website may use cookies to improve functionality and user experience. We may also use website analytics tools (such as Google Analytics) to collect non-identifiable data about how visitors use our site.
You can disable cookies in your browser settings, but this may affect the website’s functionality.
8. Overseas Disclosure
We do not generally disclose personal information to overseas recipients unless specifically required for service delivery and with your consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated policy will be published on our website with the effective date.
10. Contact Us
If you have any questions, concerns, or complaints about our handling of your personal information, please contact us:
Sunshine CarePlus
📍 Adelaide, South Australia
📧 Email: info@sunshinecareplus.com.au
📞 Phone: 0481 150 000
We will respond to all privacy-related enquiries in accordance with the Privacy Act 1988.